Compassionate air fares
How compassionate air fares work
Air New Zealand compassionate fares are available to immediate family members who live outside of New Plymouth and need to travel here form another centre to attend the funeral service. They are only available for flights within New Zealand: overseas flights are excluded.
These compassionate air fares offer a reduction on full or higher priced fares – but don’t apply to some of the lower priced or special air fares.
There are certain requirements and procedures for compassionate air fares:
- You must book and fly within 48 hours of a family member’s medical crisis, or within seven days of a bereavement.
- Compassionate airfares are also available if an immediate family member has an unexpected and critical medical condition.
- You can book the special low compassionate air fares in advance directly within New Zealand. Visit the Air New Zealand website for the current airfare rates and booking information.
- You may find Air NZ flights online for a lower fare than the compassionate air fare rate, so be sure to check all your options, including Air New Zealand’s Grabaseat website.
- You may be able to change existing bookings – contact Air New Zealand directly to arrange this.
- If you’ve already paid the normal fare for a flight, Air New Zealand may give you a partial refund. Here’s an outline of their refund process.
- You’ll need to show evidence of your situation: Vospers Funeral services can help you provide evidence for a bereavement; please contact our New Plymouth funeral home for help.
Funeral grants
Help with funeral costs may be available via ACC funeral grants, Work and Income funeral grants, or other sources. There are various criteria, which change from time to time – contact us for help.
My Trove
Navigating the bureaucratic maze of tying up your loved one’s affairs can be a daunting task. The good news is there’s a free service that can help you with that: it’s called MyTrove.
Contact us any time
Our team at Vospers funeral home in New Plymouth is here to support you: we’re here for you 24 hours a day, 7 days a week.
